How to downgrade your account:
If you wish to downgrade your account at SnelNL, we suggest you contact our support. We will then manually change your account settings.
How to upgrade your account:
There are several ways to upgrade your current account.
One is to contact our support. We will then manually change your account settings.
Another way to upgrade your account is to turn OFF auto-renewal through your account page. After that, you will be able to register for an upgrade on our products page. Simply select your preferred upgrade and finish the registration process.
When you choose to upgrade your account your current subscription term will be calculated to an equal term of the newly selected subscription.
Other General questions:
How to Upgrade/Downgrade with Auto-Renewal enabled
How to downgrade your account:
If you wish to downgrade your account at SnelNL, we suggest you contact our support. We will then manually change your account settings.
How to upgrade your account:
There are several ways to upgrade your current account.
One is to contact our support. We will then manually change your account settings.
Another way to upgrade your account is to turn OFF auto-renewal through your account page. After that, you will be able to register for an upgrade on our products page. Simply select your preferred upgrade and finish the registration process.
When you choose to upgrade your account your current subscription term will be calculated to an equal term of the newly selected subscription.
What video player do I need?
SnelNL comes with its own free Usenet streaming software that is compatible with virtually any format and lets you start streaming as soon as the download starts.
I got an 502 error message, what should i do?
Es gibt zwei Arten von 502-Fehlern.
Typ 1: 502 Authentifizierungsfehler
Meistens bedeutet dieser Fehler, dass der eingegebene Benutzername bzw. das eingegebene Passwort ist falsch. Er kann aber auch bedeuten, dass Ihr Konto jetzt inaktiv ist und dass Sie es wieder aktivieren müssen (indem Sie Ihr Abo verlängern).
Schauen Sie in Ihrem Nutzerprofil nach, ob Ihr Konto noch aktiv ist. Wenn es tatsächlich aktiv ist, liegt das Problem höchstwahrscheinlich an einem falschen Benutzernamen bzw. Passwort. Starten Sie die SneINL-Software und überprüfen Sie die Logindaten.
Ihr Benutzername:
Ihr Benutzername ist die Mailadresse, die Sie beim Anlegen des Kontos angegeben haben, nut mit einem Unterstrich ( _ ) statt @
Ihr Passwort:
Wenn Sie Ihr Passwort vergessen haben, können Sie ein neues Passwort beantragen.
Das neue Passwort wird per Mail zugeschickt.
Beachten Sie, dass die Aktivierung Ihres neuen Passworts ca. 2 Minuten dauern wird.
Typ 2: 502 Zu viele Verbindungen or 502 Zugriff verweigert (Verbindungslimit erreicht)
Diese Fehler bedeuten, dass Sie zu viele Verbindungen verwenden. Um das Problem zu beheben, öffnen Sie die Einstellungen der SneINL-App und geben Sie die richtige Verbindungsanzahl ein:
Langsames Konto: max. 4 Verbindungen.
Basic-Kontot: max. 8 Verbindungen.
Schnelles Konto: max. 12 Verbindungen.
What payment methods are available?
We offer the following payment methods:
iDeal
Bank transfers
Bancontact/Mister Cash
Paysafecard
SOFORT banking
PayPal
I forgot my password
If you don't remember the password you can request a new password.
A new password will be sent to your email address. Please note that it will take about two minutes before your new password is activated.
How do I request a new password?
You can request a new password at any time.
A new password will be sent to your email address.
Please note that it will take about two minutes for your new password to be activated.
Can I use SnelNL when I am abroad?
Yes, you can use our services and software anywhere in the world.
How do I upgrade my subscription to a faster account?
You can always upgrade to a faster account. Go to your account page and press "Upgrade" under the blue Extend button.
How the conversion works:
From a 'Slow' to a 'Basic' subscription; current term times 0.6 plus the new term.
From a 'Slow' to a 'Fast' subscription; the current term times 0.5 plus the new term.
From a 'Basic' to a 'Fast' subscription; the current term times 0.8 plus the new term.
Conversion example:
If you currently have 25 days remaining for your 'Slow’ subscription term, but you'd like to convert to a 30 day 'Basic' subscription. The conversion will work as follows: The remaining 25 days of your 'Small' subscription times 0.6 comes to 15 days. Now add those 15 days to your 30 days 'Basic' subscription and you'll get 45 days of 'Basic' subscription.
If you have Auto-Renewal ON, we suggest you check out how to upgrade here.