We thought you’d never ask...
But we’ve gathered all of our frequently asked questions here anyway!
Our FAQ page will help you find any answer to your SnelNL questions. Still didn’t find what you were looking for? — Get in touch with our support team via email or our online contact form.
Retrieving spots is taking too long
If you’re having issues retrieving spots, we recommend switching to SnelNL’s exclusive Usenet downloading software which is much faster and has a much better completion rate.
If you prefer using Spotnet, we suggest deleting the existing software from your device and installing the special Spotnet version, which sets up all the settings properly and automatically. To log in, use the same username and password you use with SnelNL and choose the account type you are subscribed to.
What is the difference between 3/8/12 connections?
This setting will depend on your subscription type and the software you are using.
Use the following settings with the SnelNL software:
- Slow Account = 3 Threads/Connections
- Basic Account = 8 Threads/Connections
- Fast Account = 20 Threads / Connections
Use the following settings with the Spotnet software:
- Slow Account = 5 Threads/Connections
- Basic Account = 10 Threads/Connections
- Fast Account = 20 Threads/Connections
I got the error message “System.OutOfMemoryException”
When you get this message you should try and install Spotnet again. To do this:
1. Remove your current version of Spotnet.
2. Download this special Spotnet version, which properly sets up most of the data automatically.
3. Login during the setup process using your SnelNL Usenet and password and choose the account type you are subscribed to.
I got an 502 error message, what should i do?
Es gibt zwei Arten von 502-Fehlern.
Typ 1: 502 Authentifizierungsfehler
Meistens bedeutet dieser Fehler, dass der eingegebene Benutzername bzw. das eingegebene Passwort ist falsch. Er kann aber auch bedeuten, dass Ihr Konto jetzt inaktiv ist und dass Sie es wieder aktivieren müssen (indem Sie Ihr Abo verlängern).
Schauen Sie in Ihrem Nutzerprofil nach, ob Ihr Konto noch aktiv ist. Wenn es tatsächlich aktiv ist, liegt das Problem höchstwahrscheinlich an einem falschen Benutzernamen bzw. Passwort. Starten Sie die SneINL-Software und überprüfen Sie die Logindaten.
Ihr Benutzername:
Ihr Benutzername ist die Mailadresse, die Sie beim Anlegen des Kontos angegeben haben, nut mit einem Unterstrich ( _ ) statt @
Ihr Passwort:
Wenn Sie Ihr Passwort vergessen haben, können Sie ein neues Passwort beantragen.
Das neue Passwort wird per Mail zugeschickt.
Beachten Sie, dass die Aktivierung Ihres neuen Passworts ca. 2 Minuten dauern wird.
Typ 2: 502 Zu viele Verbindungen or 502 Zugriff verweigert (Verbindungslimit erreicht)
Diese Fehler bedeuten, dass Sie zu viele Verbindungen verwenden. Um das Problem zu beheben, öffnen Sie die Einstellungen der SneINL-App und geben Sie die richtige Verbindungsanzahl ein:
Langsames Konto: max. 4 Verbindungen.
Basic-Kontot: max. 8 Verbindungen.
Schnelles Konto: max. 12 Verbindungen.
I am having trouble connecting
Here are the settings needed to connect both SnelNL and Spotnet.
For SnelNL users:
Address: news.snelnl.com
Port: 119
Connections / Threads: This number depends on your account: Slow = 3 | Basic = 8 | Fast = 12
Username: Your username is the email address you're subscribed to SnelNL with, but with a subject line '_' instead of '@'.
Password: Your password has been sent to you with our order confirmation email.
For Spotnet users:
Provider: "Other"
Address: news.snelnl.com
Port: 119
Connections / Threads: This number depends on your account: Slow = 5 | Basic = 10 | Fast = 14
Username: Your username is the email address you're subscribed to SnelNL with, but with a subject line '_' instead of '@'.
Password: Your password has been sent to you with our order confirmation email.
I am having trouble installing Spotnet
If you’re having trouble installing Spotnet
1. Remove your current version of Spotnet.
2. Download this special Spotnet version, which properly sets up most of the data automatically.
3. Login during the setup process using your SnelNL Usenet and password and choose the account type you are subscribed to.